Remote Repair Options

Written by Super User on . Posted in Laptop and PC Repairs

Our remote repair service offers a convenient way to keep your computer running smoothly.

 One off repair

This service is a complete repair and includes system checks, virus and malware removal, tweak, boot speed boost and any other software issue that may be causing you problems. The one off repair is very thorough and can take some time during which your engineer will be interacting with you and keeping you up to date on the procedure.

We guarantee you will be happy with the end result.

Your computer will be faster and considerably safer.

If you are not satisfied, we will restore your PC to the point we took over. An invoice will be sent to you when you book this service, payable as a Bank Transfer.

Please ask in branch for details of how this works.

True fact: The Laptop Clinic services over 2000 units a year in branch and in all this time we have never seen a Norton, MacAfee or Panda protected machine that hasn't had malware or virus infections.

So what exactly are you paying for?

 The December 2015 Security Audit will show you why. Have a read here

True Fact:  What a malware was yesterday is likely to be completely different today. Malware is almost impossible to protect against because the definitions that anti malware software  uses would take 4 to 6 weeks  to update.


Remote Administration

Written by Super User on . Posted in Laptop and PC Repairs

Remote Desktop Maintenance Service

The service will involve an engineer connecting to your PC; allowing him to run several real-time scans and dependant on results, will either clean any infection or recommend a bench clean. You stay at home with your machine and watch as we do all of the work!!


One of the major priorities in the current computer world is the protection of client PCs from the continued and often severe threat of Malware, Viruses, PUPs, Scripts and Adware. Unfortunately people are paying for protection and are simply not protected.

If you cannot get into a branch and it is not convenient for us to collect your machine then we can monitor it from a distance.

You can be confident that your data and personal information will remain safe.

The service will require an installation on your machine, some permissions from the PC owner and an Internet connection.


Feel free to call us or ask in branch for further information.

Known Console Faults

Written by Super User on . Posted in Laptop and PC Repairs

General Hardware Failure" errors on XBOX360

Three red lights on the Xbox 360's ring indicator representing a "General Error requiring service of the Console or Power Adapter," commonly nicknamed the "Red Ring of Death."
Three flashing red lights around the Xbox 360 power button instead of the one to four green lights indicating normal operation represent an internal problem that requires service.[12] This error was soon nicknamed the "Red Ring of Death", "Red Lights of Death" or "Red Ring of Doom" by users, echoing Windows' Blue Screen of Death error. Warning signs may include freeze-ups, graphical problems in the middle of gameplay, such as checkerboard or pinstripe patterns on the screen, and sound errors; mostly consisting of extremely loud noises that can be affected by the volume control, and the console only responds to pressing the power button to turn it off.[citation needed] These events may happen once or several times until the hardware failure occurs, or not at all. If the console freezes occasionally, the error will not necessarily follow. The technical problems seem to affect some generations of consoles more than others. e.g. Xenon or Zephyr. Those problems may also cause some freezing screens.

This error code is usually caused by failure of one or more hardware components, although it can indicate that the console is not receiving enough power from the power supply, which can either be due to a faulty power supply or if the power supply cable is not fully inserted into the console. The 3 flashing lights can also be caused by power surges; if the console is connected to an outlet that receives a power surge, it may have a failure and the 3 lights will appear as long as the console is plugged into the outlet. Turning off the console, unplugging all power cables and plugging them back in, and restarting the console may fix this issue in some cases.

Distinct from the General Hardware Failure is a similar-looking error warning where four red lights appear, in which case the console does not detect an AV cable is plugged in; however, this error code is not generated on models equipped with the HDMI connection.[15] The four lights can sometimes also be seen when power surges or very brief power outages occur while the console is running, in which the console needs to be unplugged and plugged back in again to reset the error. Two red lights appear when the system is overheated.

On the Xbox 360 S model, the power button utilizes a different design that does not incorporate the same style of lighting that past models used.[16] A flashing red light means that the console is overheating, similar to the two-light error code on the original model Xbox 360; however, an on-screen message also appears, telling the user that the console will automatically power off to protect itself from overheating. A solid red light is similar to the one-light error if an "E XX" error message is displayed and a three-light error code if the error message is absent. More recently, Microsoft has reinstated the use of the ringed LED lights on the panel of the touch sensor on models made after mid 2011. Microsoft released no reason for the reinstatement of the ringed LED lights on the Xbox 360 S.

General Hardware Failure" errors on PlayStation 3 (PS3)

Yellow Light of Death 
The indicator light on the PlayStation 3 starts green, switches to yellow, and then quickly switches to red, and blinks indefinitely.

The PlayStation 3 will display this error for two different reasons. To determine what is causing the error on your console, turn the console on, and listen closely for the fan. If the fan powers on briefly, and then switches off, you have an issue with the motherboard. If the fan does not power on at all, then you likely have an issue with the power supply.

The most common cause of the YLOD error and the PlayStation 3 failing to boot is a hardware malfunction on the motherboard. The error is caused by the failure of the solder joints between the CPU and GPU and the motherboard. This error can be fixed by re-soldering the chips to the motherboard, and, while not a 100% guaranteed fix, it is the best option for repairing the YLOD. iFixit offers both kits and guides to facilitate this fix.


For the PS3

Power Supply
One cause of the PlayStation 3 not booting is a faulty power supply. A much smaller percentage of PS3 consoles will display the yellow light as a result of a faulty power supply. If the power supply is faulty, then it will need to be replaced.

PS3 Doesn't Read Optical Media 
There are two models of Blu-ray drives for the fat models of PlayStation 3, each with parts specific to their own model. The easiest way to tell which kind of drive is in your PlayStation 3 is to take the drive out and look at it. If the drive has an exposed control board on the bottom of the Blu-ray drive, the Blu-ray drive's model number is KEM-400. If there is no exposed control board, then the Blu-ray drive's model number is KEM-410.


The most common PS4 problem we see is that the PS4 turns off randomly while gamers are using the console. This may also appear alongside the console not turning on when the owner pushes the power button.
If this PS4 problem is taking place users will see a blinking blue light or blinking red light on the console instead of a white light. This issue first appeared in November 2013, and Sony soon offered a collection of fixes for this PS4 problem, including an option to get a replacement if none of them work. From what we can tell this issue is mostly past, but if you have this problem you should.
Check the HDMI cable
Check the hard drive
Make sure the PS4 is ventilated
WiFi Problems
If you are experiencing PS4 WiFi problems you should unplug your router, wait a minute and then plug it back in. Then on your PS4 delete the WiFi connection and then reconnect to your WiFi network. This may solve simple problems. You should check your router location and if possible move it to a higher location that is not obstructed.
Users who see the NW-31297-2 PS4 error code after installing the PS4 4.5 update can try to reconnect to WiFi by entering their password again, but for many users, this will not fix it. There have been a lot of complaints on the PlayStation Forums from users who cannot fix this PS4 WiFi problem. With the PS4 5.0 update and higher this shouldn’t be an issue any more.



Laptop Sales

Written by Super User on . Posted in Laptop and PC Repairs

We generally have a small selection of refurbished quality laptops in stock. If you have an idea of your budget and intended use, we can fit a laptop to your requirements. 

All resold laptops have a 90 day warranty on repairs carried out by us before sale.

We source new laptops directly from wholesalers to ensure that you get the right machine at the best price.

Please email your requirements, or call in to talk to Paul about our current offers.