Simple remote-support setup for arranged Laptop Clinic sessions.

Your browser should download the RustDesk program. On most computers you will see it appear at the bottom of the browser or in the Downloads folder.

If Windows asks whether to open or run the file, choose the option that lets RustDesk start. You do not need to hunt through folders once it opens.

Once RustDesk is open, it will show an ID and a one-time password. Read those to Laptop Clinic during the booked appointment.

You can watch the session while we work. If anything looks unexpected, say so straight away and we will stop.

Look at the top or bottom of your browser for the downloaded file, or open the Downloads folder on your PC.

That is normal for many downloaded programs. If this is your arranged Laptop Clinic session, read the message carefully and choose the option that opens the file.

Tell us what you can see on screen and we will guide you. Do not click random extra settings unless asked.

If the issue is physical, power-related, or the computer cannot get online, use the workshop repair booking instead.