Privacy Policy - Laptop Clinic Blackpool
Last updated: 20 April 2026
Laptop Clinic Blackpool ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, how long we keep it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies when you contact us, book a repair, request remote support, use our website, or use our services.
1. Who We Are
Laptop Clinic Blackpool serves Poulton-le-Fylde, Blackpool, and the surrounding area in the United Kingdom.
For the purposes of UK data protection law, we are the data controller for the personal information you provide to us.
2. What Information We Collect
We collect only the information we need to provide repairs, support, communication, payment handling, and record-keeping.
Information you provide directly
Name
Phone number
Email address
Device details such as make, model, and related fault information
Repair notes, support notes, and job history
Remote session IDs or connection details where remote support is arranged
Payment and transaction information handled through third-party payment providers
Information collected automatically
Basic technical and usage information needed to keep the website working
IP address and related security data for spam prevention, fraud prevention, and service protection
We do not sell your personal information and we do not share it with advertisers.
3. How We Use Your Information
We use your information to:
Create and manage repair or support jobs
Contact you about your booking, repair, quote, payment, or status updates
Provide remote support where you have requested it
Process payments and keep financial records
Provide warranty support and reasonable aftercare
Prevent fraud, abuse, and misuse of our systems
Meet legal, tax, and accounting obligations
Our lawful bases for processing are contract, legal obligation, and legitimate interests. We do not rely on consent for ordinary repair and support work.
4. How Long We Keep Your Data
We keep personal data only for as long as it is reasonably needed for the purpose it was collected, including legal, accounting, and support requirements.
Repair and support job records: usually up to 12 months after the work is completed, unless a longer period is needed for an ongoing issue, dispute, or warranty matter
Remote support session details and logs: usually up to 30 days, unless a longer period is needed for security, dispute resolution, or follow-up support
Invoices, receipts, and financial records: usually up to 6 years where required by law
Email correspondence: usually up to 12 months, unless it needs to be kept longer for support or legal reasons
When data is no longer needed, we aim to delete it securely or reduce it to the minimum we must keep.
5. How We Store and Protect Your Data
We take data security seriously and use reasonable technical and organisational measures to protect the information we hold. These measures may include:
Encrypted storage where appropriate
Password-protected systems and access controls
Secure remote support tools for arranged sessions
Restricted access to customer data
Routine security and fraud-prevention checks on website forms and systems
No method of transmission or storage is completely risk-free, but we work to keep the risk proportionate and low.
6. Sharing Your Information
We share personal data only where it is necessary to provide the service or meet a legal obligation. This may include:
Payment processors and payment service providers
Software or licensing providers where activation or account support is needed
Delivery or courier services where collection or return has been arranged
Professional advisers, accountants, insurers, or legal advisers where reasonably necessary
Authorities or regulators where disclosure is required by law
We do not share your data with marketing brokers or advertising networks.
7. Your Rights Under UK GDPR
Depending on the circumstances, you may have the right to:
Request access to the personal data we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to erase data where there is no valid reason for us to keep it
Object to certain types of processing
Ask us to restrict how we use your data in some situations
Request a copy of data you have provided where the law gives you that right
Withdraw consent where consent is the lawful basis being used
We will normally respond within one calendar month.
To make a privacy request, contact us at
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal data has been handled unlawfully or unfairly.
8. Remote Support Privacy
When remote support is arranged:
You remain in control of the session and can end it at any time
We access only what is reasonably needed to diagnose or fix the agreed issue
We do not transfer files without a valid support reason and your knowledge
We do not keep permanent unattended access as part of an ordinary customer session
A new session code or new session approval is required for future access
9. Cookies and Website Tracking
Our website may use basic cookies and similar technologies for functions such as:
Security
Session handling
Form protection
Basic service operation
If we introduce additional analytics or optional cookies later, this policy and any related cookie controls should be updated to reflect that.
10. Contact Us
If you have questions about this Privacy Policy or how we handle personal data, please contact:
Laptop Clinic Blackpool
Email:
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version published on this website will apply.
